Refund Policy

We have a strict no-return policy for used items due to hygiene and safety concerns. This policy ensures that all customers receive a brand-new, unused product. However, we stand behind our product with a money-back guarantee if you can show proof of consistent daily use for 30 days (see "Usage Requirements and Proof of Consistency" below).

To request a return for an unused item, your item must:

• Be unused, in the same condition that you received it, and in its original packaging.
• Include a receipt or proof of purchase.

Important: Used items are not eligible for a standard return. Refunds on used items are only considered under our 30-day proof-of-use money-back guarantee described below.

Our massager is designed to deliver visible results within 30 days of consistent use. To achieve optimal results:

• Use the product every day for at least 15 minutes as instructed.
• Follow all usage guidelines provided in the manual and on the product page.

If you believe the product is not effective:

• You must provide proof of consistent daily use for 30 days (e.g., photos or videos of usage logs).
• Claims submitted without proof of consistent use will not be considered.

If valid proof is provided, we will issue a money-back refund as part of our 30-day satisfaction guarantee.

To maintain the integrity of our product and offers, the following items and situations are non-refundable:

• Any product purchased on sale, with a discount code, or as part of a promotional deal or bundle is considered Final Sale and is not eligible for return or refund.
• Any product marked as Final Sale on our website.
• Used products that do not meet the 30-day proof-of-use money-back guarantee criteria.
• Items not in their original condition or packaging.

It is the customer's responsibility to provide the correct shipping address at the time of purchase. Changes to the shipping address cannot be made after the order has been placed.

Orders may be cancelled within 24 hours of being placed only if the order has not yet been processed or shipped. Due to our fast fulfillment times, some orders may be processed and dispatched before a cancellation request is reviewed. After this period, we cannot process cancellations as your order will have already begun processing.

Once your package is handed over to the shipping carrier, we are no longer responsible for delays, damages, or lost items during transit. Customers must file claims directly with the shipping carrier using the tracking information provided.

If a delivery fails due to an incorrect or incomplete address provided by the customer, a flat fee of $30 USD will be charged to cover additional shipping and logistics costs. This fee must be paid before the package can be reshipped.

A $9 restocking fee applies to all approved returns for unused items. Customers are responsible for return shipping costs, which are non-refundable. Refunds will only be issued for the cost of the product (excluding shipping and restocking fees) if the item meets the eligibility criteria.

All customers are required to read the product manual and instructions available on the relevant product usage page to ensure proper usage. Failure to follow these guidelines may affect results and void eligibility for claims.

We encourage customers to contact us directly at ineffable.beautyyyy@gmail.com before initiating a chargeback. Most issues can be resolved quickly and satisfactorily through open communication.

In the case of an unauthorized chargeback:

• We will provide evidence of compliance with this policy, including proof of delivery, usage instructions, and agreement to terms.
• Chargebacks initiated without valid grounds will be contested to the fullest extent allowed by payment processors.

If your order arrives damaged or incorrect, please notify us immediately at ineffable.beautyyyy@gmail.com and provide clear photos or videos of the issue.

• Once validated, we will offer a replacement at no additional cost.
• Refunds are not offered for defective or incorrect items; replacements will be provided.

During high-order periods, such as holidays, processing times for shipping, returns, and refunds may be delayed. We appreciate your patience and understanding during these times. Please note that refunds will not be issued during the holiday season.

By completing your purchase, you agree to the terms of this refund and protection policy.

• Clear Usage Guidelines: Customers must follow consistent daily use requirements for the product to deliver results.
• Proof Requirements: Evidence of 30-day daily usage is mandatory for money-back claims.
• Hygiene Protection: No standard returns are allowed for used products.
• Sale & Deal Items: Products purchased on sale, with a discount, or as part of a deal are Final Sale and non-refundable.
• Chargeback Safeguards: Unauthorized disputes will be contested with supporting evidence.
• Shipping Responsibility: Customers must ensure accurate addresses and file claims directly with carriers for transit issues.